Privacy Policy

SAFE ("SAFE," "we," "us," or "our") respects your privacy and is committed to protecting your personal information and communication data. This Privacy Policy describes how we collect, use, store, and protect information when you use our automated communication tracking services, including our websites, software, and integrations with RingCentral, Outlook, SharePoint, and Hawksoft (collectively, the "Services").

Information We Collect and How We Use It

We collect information that you provide to us when you create an account, configure integrations, or use our Services. This includes account information such as your name, email address, company information, and API credentials for third-party services (RingCentral, Outlook, SharePoint, Hawksoft) that you authorize us to access.

Through our automated communication tracking services, we process communication data including phone calls, SMS messages, emails, and voicemails. This data is processed to generate AI-powered summaries and create log notes as part of our automation services. We also collect technical information such as browser type, device information, IP address, and usage patterns to maintain and improve our Services.

Information we collect may be used for purposes such as:

• Providing automated communication tracking and documentation services
• Generating AI-powered summaries of communications
• Creating and managing log notes in integrated systems
• Maintaining and improving our Services and automation features
• Responding to your inquiries and providing customer support
• Complying with applicable legal obligations and data protection requirements

Sharing, Retention, and Security of Information

We do not sell your personal information or communication data. We may share information with third-party service providers who perform services on our behalf, such as cloud hosting, AI processing, or technical support, and only to the extent necessary for them to perform those services under strict confidentiality agreements. We may also disclose information if required to do so by law or in response to valid legal requests.

For self-hosted plans, your data remains in your own systems (such as SharePoint) and is not stored on our servers. For hosted data plans, we retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law or as specified in your service agreement.

We implement industry-standard administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, or disclosure. This includes encryption of data in transit and at rest, secure API connections, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices, Updates, and Contact Information

You may choose not to provide certain information to us, though doing so may limit your ability to use some features of the Services. You can control which integrations are enabled and what communication data is processed through your account settings. Depending on your location, you may have certain rights regarding your personal information under applicable laws, including the right to access, correct, or delete your data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be reflected by updating the "Last updated" date at the top of this page. We will notify you of any material changes via email or through the Services. Continued use of the Services after any changes indicates acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SAFE
Email: mike@renoagency.com
For support inquiries: mike@renoagency.com